Frequently asked questions
Frequently asked questions
Why are your prices so low?
We use a modular system to design our sites, each page being built from a number of building blocks, allowing us to construct your site quickly and efficiently. The reduced development time allows us to pass our savings on to you. This does not mean that all our sites look the same - your site will be individually tailored and styled.
Do your prices include VAT?
We are not VAT registered so the prices shown are what you pay.
How long will my website take to make?
After receiving your order, draft text and images, a basic site of up to five pages should take no more than about four weeks to be finished. It may be less but if you require extra design work or, for example, have a large shop to be set up then the development time will obviously be longer. We will give you an estimate when you place your order.
What information do you need before you start?
Before we start a website for you we will require the following:
- Draft text for each page of your site
- A copy of your company logo (if applicable)
- Any photos you would like including in your website
- A list of any other websites you like the look and feel of so we can see what kind of design you are looking for
What format do you require text and images to be in?
Images and artwork that you supply can be in the following formats:
- standard image formats including jpg, gif, png, tif and bmp
- Adobe Photoshop psd
- Adobe Illustrator ai
- Adobe Acrobat pdf
Image files should be supplied in as high a resolution as you have available; we will re-size and optimize them for web use.
Text can be supplied in the following formats:
- Microsoft Word doc or docx
- Microsoft Publisher pub
- Adobe Acrobat pdf
- Simple txt, rtf files or just an email!
What if I can't supply an electronic copy of my logo?
We can scan simple logo designs from a letterhead if necessary and recreate them using graphics software. However, this will incur a processing fee.
What if I need to make changes to my site in the future?
Once you have paid for your website in full you will be provided with access to the site so that you can make changes should you wish to. If you would like us to edit any pages this can be done at our standard data entry rate.
If you have purchased a Content Management System (CMS) you can make changes and add pages at any time via the CMS administration interface.
Can I have any Domain Name?
You can have any domain name you wish, as long as it is available. All our packages come with a free .co.uk domain name.
Can I have more than one Domain Name?
You can have as many as you like. You may want to register yourname.co.uk and yourname.com to help protect your business name online.
Who owns my Domain Name?
We register all domains in your own name or in the name of your business. You will always own your own domain name.
Is your hosting service reliable?
Out hosting partner offers a 99.9% up-time guarantee meaning your site will pretty much always be available to your customers.